Faq's
COVID-19 Moratorium 2.0 FAQs
Mobile App - EIPK FINANCIAL On The Go
The EIPK FINANCIAL on the Go mobile application can be downloaded from Google play store or by simply clicking the link http://bit.ly/1U6hp2I. This mobile app is currently available only for Android users.
EIPK FINANCIAL on the GO mobile app is available online only.
In case, you are using a Dual SIM mobile, we request you to ensure that the SIM card of your registered mobile number as updated in our loan records is placed in SLOT 1 only.
We request you to register the mobile number by raising a request in branch for updating your mobile number in our records. Post successful updation of your mobile number you can use our EIPK FINANCIAL on the GO Mobile App. You can find the branch address nearest to you by using our Branch Locator option. Please Click Here for details. Alternatively, you can type EIPK FINANCIAL Private Limited in Google Maps and get the location of the branch nearest to you. All our branches are tagged in Google Maps.
Only active loans can be viewed in On the go & Web Portal. Closed loan details are not available
Alternate Payment Mode
Login to our website www.EIPK.org.in. & click on “Pay online” option on the Top right corner of the page and follow the process mentioned. You will be securely directed to the payment
screen of your chosen bank. You can then make the payment through your net banking.
CIBIL
We report data to Credit Bureaus on a regular basis. Thus, in case of a delinquent loan, if a customer has cleared his/her over dues in the current month, the repayment tracks in his/her credit report will be uploaded from current month onwards only. The records for previous period will however continue to reflect the past repayment behavior.
Customer’s account information is sent to CIBIL month on month for update into Credit Bureau’s database. It generally takes 30 days from the month-end to update the record in Credit Bureaus database.
Contact Details
In case you wish to change the communication address, please submit the following documents at our branch:
- Miscellaneous service request form
- Self Attested copy of your new address proof along with the originals for validation.
- CKYC application form as per the prescribed format in Annexure A1
Click here for “Miscellaneous Service Request Form” & “Annexure A1”.
After necessary verification by our branch, the new address will be updated in our records within 7 working days
Accordion ContentYou can update your email ID in the below ways:
1. Call the customer support at +91 44 4298 4541 (10:00 am to 06:00 pm, Monday – Friday, excluding national holidays & Regional holidays ) enter your loan account number and select your language comfort, and place the request.
2. Provide a request for email ID updation through mobile app “EIPK FINANCIAL on the GO”, you can download that from Google play store or by simply clicking the link http://bit.ly/1U6hp2I This mobile app is currently available only for Android users.
3.You can write to us at customer.support@EIPK.org.in. & can also visit our branch It will be updated within 3 working days
You can find the branch address nearest to you by using our Branch Locator option. Please Click Here for details. Alternatively, you can type EIPK FINANCIAL Private Limited in Google Maps and get the location of the branch nearest to you. All our branches are tagged in Google Maps.
EMI Related Details
To view the balance number of EMIs to pay and other details relating to your loan account, by logging into our website www.EIPK.org.in and click on My Account. Enter the registered mobile number, DOB or PAN number CAPCHA & hit on send OTP, post verifying the OTP the details can be viewed. Also download our mobile app “EIPK FINANCIAL on the Go” from Google play store or by simply clicking the link http://bit.ly/1U6hp2I. This mobile app is currently available only for Android users. Alternatively you can call the call center team at 044 – 4298 4541 (10.00 am to 06:00 pm, Monday – Friday, excluding national holidays & Regional holidays) and place a
loan request. or write to us at customer.support@EIPK.org.in
You can pay the EMI through ACH (Automated Clearing House). In case you wish to avail the ACH facility, please contact your nearest branch Click Here for our Branch Locator” or write to us at: customer.support@EIPK.org.in or raise a service request from our mobile app “EIPK FINANCIAL on the GO”.
Please submit the miscellaneous service request form and copy of bank statements at our branch clearly mentioning the reason for change in Due date. The interest for the period by which EMI due date is shifted, would be payable. After necessary verification by our branch the revised EMI Due date will be effected within 15 working days from date payment of interest / charges.
Post EMI presentation, EMI clearance status will be updated to your loan account in 3 working
days. To view the status and other details relating to your loan account, kindly login to our website www.EIPK.org.in. and click on My Account . Enter the registered mobile number, DOB or PAN number , CAPCHA & hit on send OTP, post verifying the OTP the details can be viewed. Also please download our mobile app “EIPK FINANCIAL on the Go” from Google play store or by
simply clicking the link http://bit.ly/1U6hp2I. This mobile app is currently available only for Android users.. You can also verify EMI clearance status with your banker.
Fees / Charges
With respect to fees / charges, you can visit our website www.EIPK.org.in , click on customer support and the details are available in “Interest Rates & Charges” This is to ensure proper valuation and legal clearance of the proposed property is carried out before loan sanction. Please note the application fee towards legal and valuation is non-refundable irrespective of whether the loan is sanctioned or not.
Insurance
Any Insurance Policy is a contract of utmost good faith, meaning that it is based on the assumptions that all information provided by the buyer is true. Policy is a contract, the basis of which is the form and SMQ that is filled by the insured, any incorrect information makes the contract void Ab Initio and the Insurance company can deny the claim on the basis of incorrect information.
No, it is not mandatory to purchase an Insurance Policy from us for availing a loan. However, it is mandatory to insure any collateral like Property, Vehicle, etc. against which the loan has been availed.
As per Motor Vehicles Act, a vehicle can be released on road only after an insurance policy has been purchased for the vehicle. A vehicle financed by EIPK FINANCIAL Pvt Ltd. needs to be covered by a Comprehensive Insurance policy. Additionally, the Insurance policy needs to have a hypothecation in favor of the financier, ie EIPK FINANCIAL Private Limited.
If you are providing a property as collateral for your loan, the same needs to be insured under “Standard Fire & Special Perils ” policy. If the property has an existing insurance cover, the same has to be assigned in favor of EIPK FINANCIAL Private Limited.It is the responsibility of the borrower to ensure that the collateral is adequately insured at all times during the tenure of the loan.
(i) In case of a Motor Vehicle, you need to take the Loan closure Letter provided by EIPK FINANCIAL to the RTO and get the lien removed from the Registration certificate (RC book). Once the new RC is provided by the RTO, you need to provide the same to the Insurance company which will remove the assignment favoring EIPK FINANCIAL .
(ii) You need to submit Loan closure letter provided by EIPK FINANCIAL to the Insurance company and they shall remove the assignment
Please submit insurance claim form and relevant documents to our branch for processing the death claim. Please click here for “Branch Locator” to identify our nearest branch.
“Click here to view check-list for claim processing” “Click here to download Claim Form”
Lead
You can avail another loan depending on your previous loan repayment record. For more
information, please contact your nearest branch or write to us at customer.support@EIPK.org.in.com We also offer pre-approved loans. The same can be checked in the home page of our mobile application “EIPK FINANCIAL on the Go” from where you can apply for a new loan or login to our website www.EIPK.org.in click on Products, select the product basis your requirement and click on Apply Now, alternatively you can call the call center team at 044 – 4298 4541 (10.00 am to 06:00 pm, Monday – Friday, excluding national holidays & Regional holidays) and place a loan request
Loan Cancellation
To cancel the loan, request has to be submitted to our branch within 7 days from the date of disbursement. Loan cancellation charges will be applicable and the charges applicable are detailed in “Interest Rates & Charges” under Customer Support page in our website www.EIPK.org.in
fs.com. Please contact your nearest branch Click Here for our Branch Locator. Alternatively, you can type EIPK FINANCIAL Private Limited in Google Maps and get the location of the branch nearest to you. All our branches are tagged in Google Maps.
Loan Closure
1. Post loan closure, NOC link is sent via SMS & email to customer registered email id / phone number, email Noc communication is currently sent to CD/DPL/PL products and SMS link communication going to CD/DPL alone & link is valid only for 10 days.
2. A No dues letter will be issued on request on closure of loans in our records. In case you have a Loan against Property, the property papers will be returned to you within 15 working days from date of clearance of payment amount. If you have not received the property papers, please contact our branch or write to us at:customer.support@EIPK.org.in or raise a service request from our mobile app “EIPK FINANCIAL on the GO”.
3. Call the customer support at +91 44 4298 4541 (10:00 am to 06:00 pm, Monday – Friday, excluding national holidays & Regional holidays ) enter your loan account number and select your preferred language, and place the request
The un-banked PDCs / SPDCs are destroyed after loan closure.
Loan Related Details
You can view the status of your loan application by logging into our website www.EIPK.org.in and click on My Account. Enter the registered mobile number, DOB or PAN number, CAPCHA & hit on send OTP, post verifying the OTP the details can be viewed. Also, download our mobile app “EIPK FINANCIAL on the GO” from Google play store and start viewing real time status of loan application irrespective of the channel through which you had applied the loan. You can also visit our branch or write to us at: customer.support@EIPK.org.in for the same.
You can get information such as the outstanding loan amount, number of installments paid or remaining installments, etc. by logging into our website www.EIPK.org.in and click on
My Account. Enter the registered mobile number, DOB & PAN Number, CAPCHA & hit on send OTP, post verifying the OTP the details can be viewed. Android users can also use the “EIPK FINANCIAL On the Go” mobile app and view the loan summary section. You can also get information by visiting our nearest branch in your city or write to us at: customer.support@EIPK.org.in
NOC
On closure of your vehicle / equipment loan, we kindly request you to submit a written request to
our branch seeking NOC & Form 35. Our branch official will review your request and issue the NOC within 10 working days from date of request submission at branch. You can also write to us at: customer.support@EIPK.org.in or raise a service request in our mobile app “EIPK FINANCIAL on the GO” regarding your queries on the same.
Others
Central KYC Registry is a centralized repository of KYC records of customers in the financial sector with uniform KYC norms and inter-usability of the KYC records across the sector with an objective to reduce the burden of producing KYC documents and getting those verified every time when the customer creates a new relationship with a financial entity.
The scanned copy of the certified supporting documents (Proof of Identity / Proof of Address), cropped signature and photograph are uploaded on the Central KYC Registry for each borrower (Main borrower, co-borrowers & Guarantors).
Pre-Payment
You can choose to prepay your loan anytime after payment of 01 EMI for CD / DPL & Gold Loans, for other products you can prepay your loan after payment of 06 EMIs. Please visit any of our branches with a Prepayment request form as per format with supporting documents. Prepayment charges are applicable on early closure of loans. You can view the prepayment charges grid in “Interest rates & Charges” column under Customer Support page in our website www.EIPK.org.in. Please click here for the Prepayment request form. Conditions apply
As per the terms and conditions enumerated in the loan agreement you need to provide EIPK FINANCIAL FSL a notice of 30 days (LAP/LARR/EBL/CV/ CE) and 15 days in case of PL to process your prepayment request.
For all loans, prepayment can be made using RTGS/NEFT/DD/Cheque from own account. However cash payments can only be made for Loan against Gold jewelery, Consumer Durable & Digital Product Loans below Rs. 1,00,000 (total of all existing loans). Please note that cash handling charges will apply, if you choose to repay your loan by cash, Cash handling charges of Rs.1/- per Rs.100/- is applicable and to be paid at the time of closing the loan.
Refund
In case of excess payment, you can follow the below steps :
1. Call the customer support at +91 44 4298 4541 (10:00 am to 06:00 pm, Monday – Friday, excluding national holidays & Regional holidays ) enter your loan account number and select your language comfort, press 3 to place a refund request, after due verification, the excess amount will be refunded to your repayment account by way of electronic transfer.
2. You can also submit refund request form at our branch – “Click Here” for Refund Request Form:
3. You can write to us at customer.support@EIPK.org.in
All repayments to be made by the borrower to EIPK FINANCIAL PL shall be made free and clear of, and without any deduction whatsoever including Tax Deduction at Source (TDS). The borrower shall deposit an amount equivalent to the TDS with the government treasury and provide EIPK FINANCIAL PL the TDS certificate in Form No. 16A downloaded from the TRACES website on a quarterly basis. Further, the TDS amount should be reflected in the FORM 26AS statement of EIPK FINANCIAL PL with ‘F’ status. EIPK FINANCIAL PL will refund to the borrower an amount equivalent to the TDS amount within 15 working days of the borrower furnishing the TDS certificate in the manner aforesaid on a quarterly basis at respective branch. However, the TDS refund claim will be entertained by EIPK FINANCIAL PL within one year from the end of the year in which TDS is deductible. Please click here for the TDS Refund request form.
Statement / Document Requests
Interest Certificate of your loan can be downloaded from our Mobile App “EIPK FINANCIAL on the GO”. You can also visit our branch or write to us at: customer.support@EIPK.org.in for obtaining the same. Alternatively you can call the call center team at 044 – 4298 4541 (10.00 am
to 06:00 pm, Monday to Friday, excluding national holidays & Regional holidays) and place a loan request.
Statement of Account is a chargeable request. The product wise charges applicable are detailed under “Interest rates & Charges” under Customer Support page in our website www.EIPK.org.in. Statement of loan account can be obtained through below ways
1. You can view the summary of your loan or last 5 or future 5 transactions by logging into our website www.EIPK.org.in and click on My Account. Enter the registered mobile number, DOB or PAN number, CAPCHA & hit on send OTP, post verifying the OTP the details can be viewed.
2. Alternatively, if you wish to view only summary of your loan or last 5 or future 5 transactions in your loan account, you can view the same from our mobile app “EIPK FINANCIAL on the GO” under Loan Summary Section. – This is currently unavailable in Mobile App
3. Call the customer support at + 91 44 4298 4541 (10:00 am to 06:00 pm, Monday – Friday, excluding national holidays & Regional holidays ) enter your loan account number and select your language comfort, and place the request.
4. You can write to us at customer.support@EIPK.org.in. & can also visit our branch
Repayment Schedule of your loan can be downloaded through below ways.
1. Repayment Schedule of your loan can be downloaded from our Mobile App “EIPK FINANCIAL on the GO”
2. Call the customer support at +91 44 4298 4541 (10:00 am to 06:00 pm, Monday – Friday, excluding national holidays & Regional holidays ) enter your loan account number and select your language comfort, and place the request
3. You can write to us at customer.support@EIPK.org.in. & can also visit our branch
For new customers, Welcome kit will be delivered to your communication address as per our records & it is also sent to your registered email id within 30 days from date of disbursement. If you are an existing customer and need another copy of welcome letter, you can visit our branch or write to us at customer.support@EIPK.org.in. from your registered email ID or raise a service request from our mobile app “EIPK FINANCIAL on the GO”.
Photocopy of documents is a chargeable request. The charges applicable are detailed under “Interest rates & Charges” under Customer Support page in our website www.EIPK.org.in.. Photocopy of documents can be obtained from our branch by submitting miscellaneous service request form along with applicable charges.
1. For income tax purpose, you can down loan your Interest Certificate from our mobile app “EIPK FINANCIAL on the Go”. The EIPK FINANCIAL on the Go mobile application can be downloaded from Google play store or by simply clicking the link http://bit.ly/1U6hp2I. This mobile app is currently available only for Android users.
2. Call the customer support at +91 44 4298 4541 (10:00 am to 06:00 pm, Monday – Friday, excluding national holidays & Regional holidays ) enter your loan account number and select your language comfort, and place the request
3. You can write to us at customer.support@EIPK.org.in. & can also visit our branch
Photocopy of sanction letter is a chargeable request. The charges applicable are detailed in “Interest Rates & Charges” under Customer Support page in our website www.EIPK.org.in. Photocopy of sanction letter can be obtained from our branch by submitting the miscellaneous service request form along with applicable charges. Please contact your nearest
branch Click Here for our Branch Locator. Alternatively, you can type EIPK FINANCIAL Private Limited in Google Maps and get the location of the branch nearest to you. All our branches are tagged in Google Maps.
Swapping
Please submit a fresh ACH Mandate from your new Bank account along with service request form at our branch. This service is charged as detailed under “Interest rates & Charges” – Refer PDC/ECS swap charges (per swap) under Customer Support page in our website www.EIPK.org.in. On completion of internal checks, new bank account will be activated within 45 days of submission of request along with payment of applicable charges. “Click here for Miscellaneous Service Request Form / on ACH Form and the time scale to change the bank details would be 45 working days.