Customers Support
It is our constant endeavour to provide you with the best of products & service in financial services.
This is your space, if you want to get in touch with us for any service related requests or queries. We are equally happy to receive feedback, suggestion or complaint.
In you are in need of any loan from EIPK FINANCIAL , please click on Apply Online to get in touch with us. We will ensure that your voice reaches us and is acted upon promptly.
Information on our grievance handling and escalation of complaints will be available in all our offices. If you have a complaint or Grievance about our Products and Services including services provided by our Outsourced agencies, please feel free to contact us.
Customer Service Timings at all EIPK FINANCIAL branches will be from 10:00 am to 4:00 pm (Mon to Sat, excluding 1st & 2nd Saturdays, National Holidays and Regional Holidays).
Regional Holidays list is available at all our branches.
Queries / Feedback / Complaints
You can reach us for any query/complaint through any of our access channels mentioned below:
Call us: (10.00 am to 6.00 pm, Monday-Friday & 10.00am to 2.00pm on 1st & 2nd Saturdays excluding national holidays & Regional holidays). Regional Holidays list is available at all our branches.
Email Us: Please click on this link Query/Request/Complaint/Feedback
Visit Us (Check for your nearest branch on the Home page) or
Write to Us
(Existing Customers: Please quote your Loan Account Number to our Customer Support Officer when you call or email)
You will receive a response within 10 working days.
Complaints Redressal
If the resolution of your complaint provided in Step 1 does not meet your expectation or you did not receive a response within the defined timescales; you can send in your escalations to our Customer Services Manager. Please click on this link Customer Escalations.
(Please quote your Ticket or Request Number along with your Loan Account Number to our Customer Escalations Team when you call or email)
You will receive a response within 10 working days.
Grievance Redressal Officer
If the resolution of your complaint provided in Step 2 does not meet your expectation or you did not receive a response within the defined timescales; you can send in your escalations to our Grievance Redressal Officer. Please click on this link GRO Escalations.
Call us: (10.00 am to 6:00 pm, Monday-Friday, excluding national holidays & Tamil Nadu State holidays)
Write to Us
(Please quote your Ticket or Request Number along with your Loan Account Number to our Customer Escalations Team when you call or email)
You will receive a response within 10 working days.